Freethought & Rationalism Archive

miss djax · 05-02-2003, 01:03 PM

ok so its hp whatever now

but my hardware failure took 2 days to fix. we have a 4 hour break fix contract with them, and it took 2 days, 7 calls, 3.5 hours on hold, and the ONLY reason we had a tech on-site to install the array cabinet was because the tech was responding to an OLD ticket...

what gives??????? we would be out of business if we treated customers like that.....

fargin' iceholes

miss djax

ImGod · 05-02-2003, 01:22 PM

They have tech support?

I have a Compaq PC at home. I downloaded all the relative files, fixes, and information under my computer for ME, Win2000, and WinXP and burned them on a CD right after they merged into HP. That way I didn't have to worry about things disappearing from their tech support site.

I had many problems and emails to tech support until I installed a new OS without all the Compaq additions. The computer was always trying to hookup to Compaq to install "updates" or getting my wife to install them and then not working.

I've un-Compaqed the PC about as much as I can and my frustration level has gone down considerably.

Granted it's not sever type stuff, but the service/product quality was the same.

miss djax · 05-02-2003, 01:26 PM

[QUOTE]Originally posted by ImGod
[B]They have tech support?

thats what i said

the real kicker was when i heard their people laughing on the phone cuz i was so pissed it took 2 days on a 4 hour contract....

considering the amount of money we pay for that kinda support, one would hope things would be better...

carly, you out there? get your peeps together, y0!!!

miss djax

Loren Pechtel · 05-02-2003, 02:57 PM

Quote:

Originally posted by ImGod
They have tech support?

No. They have some people who pretend to be tech support.

Trecker · 05-02-2003, 05:16 PM

Miss djax, you could have bought a Dell and gone to "Dell Hell" like I did for customer service. Sounds like the same thing!

miss djax · 05-02-2003, 08:14 PM

of a puter..

i feel your pain!!!!!!!!!!

anyone on ii a mac user??

MacPrince · 05-02-2003, 09:49 PM

Quote:

Originally posted by miss djax
of a puter..

i feel your pain!!!!!!!!!!

anyone on ii a mac user??

Yep.

(Where d'ya think my user name comes from?)

There are a couple of other Mac users floating around here, too.

miss djax · 05-02-2003, 10:29 PM

Quote:

Originally posted by MacPrince
Yep. (Where d'ya think my user name comes from?)

i can't believe i missed that one!!!!!!!

05-02-2003, 10:32 PM

Quote:

Originally posted by MacPrince
Yep. (Where d'ya think my user name comes from?)

There are a couple of other Mac users floating around here, too.

I'm floating around here. I've had macs for nearly 10 years. I have a G4 733 MHz QuickSilver tower model and a Pismo 500 MHz PowerBook

I have never once had to deal with Apple tech support. (Okay, some Apple buyers might have to deal with tech support but I haven't)

In all fairness to the WinTel crowd, I should also mention that my roommate has a custom built AMD Athlon XP 2100 (1.73 GHz) Windows XP Pro machine that I built and maintain. It's connected to the home network and our DSL by a wireless Airport network. So I'm sort of a computer geek, sue me.

Cofffee · 05-02-2003, 10:43 PM

Contacting tech support is the absolute last resort for me. It's a much better use of my time to find my own solutions via online forums, electronic manuals, driver updates, FAQs and RMA request forms.

I can't stand talking to someone who is reading a script and passing me around to the next poor soul in their "call center".

If your support contract says that the problem resolution time is 4 hours or less and it took them 48 hours, they ought to give you some kind of refund. Or perhaps their 2-day support contract has an actual response time of a week... stupid support contracts.

05-02-2003, 01:03 PM	#1
miss djax Regular Member Join Date: Feb 2003 Location: phoenix Posts: 342	why i hate compaq techsupport ok so its hp whatever now but my hardware failure took 2 days to fix. we have a 4 hour break fix contract with them, and it took 2 days, 7 calls, 3.5 hours on hold, and the ONLY reason we had a tech on-site to install the array cabinet was because the tech was responding to an OLD ticket... what gives??????? we would be out of business if we treated customers like that..... fargin' iceholes miss djax

05-02-2003, 08:14 PM	#6
miss djax Regular Member Join Date: Feb 2003 Location: phoenix Posts: 342	dude yer gettin' a shell of a puter.. i feel your pain!!!!!!!!!! anyone on ii a mac user??

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05-02-2003, 01:22 PM	#2
ImGod Veteran Member Join Date: Dec 2001 Location: Nebraska Posts: 6,264	They have tech support? I have a Compaq PC at home. I downloaded all the relative files, fixes, and information under my computer for ME, Win2000, and WinXP and burned them on a CD right after they merged into HP. That way I didn't have to worry about things disappearing from their tech support site. I had many problems and emails to tech support until I installed a new OS without all the Compaq additions. The computer was always trying to hookup to Compaq to install "updates" or getting my wife to install them and then not working. I've un-Compaqed the PC about as much as I can and my frustration level has gone down considerably. Granted it's not sever type stuff, but the service/product quality was the same.

05-02-2003, 01:26 PM	#3
miss djax Regular Member Join Date: Feb 2003 Location: phoenix Posts: 342	[QUOTE]Originally posted by ImGod [B]They have tech support? thats what i said the real kicker was when i heard their people laughing on the phone cuz i was so pissed it took 2 days on a 4 hour contract.... considering the amount of money we pay for that kinda support, one would hope things would be better... carly, you out there? get your peeps together, y0!!! miss djax

05-02-2003, 05:16 PM	#5
Trecker Regular Member Join Date: Oct 2002 Location: New Hampshire Posts: 239	Miss djax, you could have bought a Dell and gone to "Dell Hell" like I did for customer service. Sounds like the same thing!

05-02-2003, 10:43 PM	#10
Cofffee Regular Member Join Date: Feb 2003 Location: Pickering, ON, CA Posts: 447	Contacting tech support is the absolute last resort for me. It's a much better use of my time to find my own solutions via online forums, electronic manuals, driver updates, FAQs and RMA request forms. I can't stand talking to someone who is reading a script and passing me around to the next poor soul in their "call center". If your support contract says that the problem resolution time is 4 hours or less and it took them 48 hours, they ought to give you some kind of refund. Or perhaps their 2-day support contract has an actual response time of a week... stupid support contracts.

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